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Mobile G2C services typology: The standardized reality in Greek Municipalities

Theodora Zarmpou, Maro Vlachopoulou

Abstract: The mobile local government services topic is an area that needs relentless attention and continuous steps towards its improvement taking advantage of the new technologies. Focusing on the municipality services, especially, there is high motivation to examine the existing situation with emphasis on a typology of the services offered to the citizens (G2C services). As a first step, these services are collected based on literature review, as well as on successful implemented examples. To continue, the reported services are organized and classified into a typology based on their type of function. Finally, the classified mobile services are examined with regard to their adoption degree, in order to picture the current reality in Greece by exhaustively reporting the published m-G2C services. The reason to conduct such a research is multifold; the stakeholders in each of the academic, industry and municipal field need to have a reference point of the current situation, so as to progress and measure the steps forward. 

Additional Info

  • Author(s) Name: Theodora Zarmpou[1], Maro Vlachopoulou[1]
  • Author(s) Affiliation: [1]Department of Applied Informatics, University of Macedonia, Thessaloniki, Greece
  • Corresponding author: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Keywords: mobile services, mobile government, G2C services, municipality services
  • Article Type: Research
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