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Factors affecting “resistance to change”: an explanatory study conducted in the healthcare sector

Vasiliki Amarantou, Stella Kazakopoulou, Prodromos Chatzoglou, Dimitrios Chatzoudes

Abstract: “Resistance to change” has significantly concerned the research community over the last 15 years, since it is proven to be the main failure cause of all change initiatives, especially when it comes to business process reengineering. The present study examines this phenomenon from a managerial point of view, pointing out the main factors affecting resistance to change in the healthcare sector. The survey was conducted in 6 Greek hospitals, 3 of which are University Hospitals, with a total participation of 134 managers. A novelty of the present study is the establishment of a theoretical link between the concepts of “public sector marketing” and “change management”.

Additional Info

  • Author(s) Name: Vasiliki Amarantou[1], Stella Kazakopoulou[1], Prodromos Chatzoglou[1], Dimitrios Chatzoudes[1]
  • Author(s) Affiliation: [1]Department of Production and Management Engineering, Democritus University of Thrace, Xanthi, Greece
  • Corresponding author: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Keywords: Change management, public-sector marketing, healthcare management, Business Process Reengineering (BPR), empirical research
  • Article Type: Research
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